In order to track your shipment, please visit your order confirmation page from your confirmation email and then click your tracking number to be taken to the correct tracking page. Your order confirmation page can be found by clicking the 'View order' button in your initial email you received when you purchased.
Please note that the processing time for most items is between 1 to 3 days although we aim to ship out all orders within 24 hours. You will receive the tracking number after the processing time, when the item leaves the warehouse. Our team will notify you if there is a problem with dispatching your item.
There are three main reasons why a order can be cancelled:
Warehouse issues: Unexpected stock shortage may occur.
Payment method issues: The payment method used was declined or the transaction didn't go through.Legislative issues: Some items cannot be shipped to certain regions in the world due to legislative restrictions.
Standard shipping is free on all items.
We do provide other paid shipping options on certain items and these options can be seen at the 'Shipping' stage of checkout.
Yes. If your order includes tracked shipping, we will send you the tracking number as soon as the item leaves our warehouse. You can use this page to track your order after you receive the tracking number.
Parcels will not be automatically forwarded to your new address. We recommend you contact your local post office for package forwarding services that will ensure your item gets forwarded.
Many mail services such as USPS, FedEx, UPS, Royal Mail and more will provide package forwarding services if you get in touch with them directly as we are unable to arrange this for you.
If your item arrived damaged, please contact the courier first and request a claim number. We also require a picture of the damaged item. Once you have the claim number and the picture please send us a message here, and we can send you a new item.
If you received the wrong item, please contact us here with images of the shipping label as well as the product received.
If you're unsatisfied with your items, please contact us here and we will let you know the return address for your particular item.
Please note that we can only accept returns if the item is unused and in its original packaging.
We do not issue refunds if the item has been shipped out unless the item is deemed as lost. If the item is damaged, you are unsatisfied with your order, or you received the wrong item, we can either resend another item, or in certain circumstances offer a refund.
Once the returned item arrives back to the warehouse, it has to be inspected. After the inspection, we will notify you of the refund via email. The refund can and will only be processed back onto the payment method used at checkout. Refunds can take 3-5 business days to clear into your bank account.Please not that the inspection and refund offering process can take between 1 and 10 business days.
Shopsta offers a 14 day return policy. We can only accept returns that are sent back (the date you dispatch back to us) within 14 days from the date which they are delivered.
We recommend using a trackable delivery method for returns to ensure both parties can prove items have been returned.