Help Center

In order to track your shipment, please visit your order confirmation page from your confirmation email and then click your tracking number to be taken to the correct tracking page. Your order confirmation page can be found by clicking the 'View order' button in your initial email you received when you purchased.

Please note that the processing time for most items is between 1 to 7 days. You will receive the tracking number after the processing time, when the item leaves the warehouse. Our team will notify you if there is a problem with dispatching your item.

Most of our products have a processing time of 1 to 7 business days depending on the item, during which you can email us about changing or cancelling your order. If the item has already shipped, you won't be able to cancel an order and it will have to be returned to our warehouse in order to receive a full refund. The item must be in it's original packaging.

There are three main reasons why a order can be cancelled:

Warehouse issues: Unexpected stock shortage may occur.

Payment method issues: The payment method used was declined or the transaction didn't go through.

Legislative issues: Some items cannot be shipped to certain regions in the world due to legislative restrictions.

If your order was cancelled due to stock shortage or legislative restrictions, we will automatically offer you a refund. In case of a refund, the payment should be refunded to your account within 1 to 3 business days, depending on the payment method used.

If you entered a discount code at checkout and the discount was not applied, please contact us here, we will refund the difference if the discount code is valid.